Help & support
A few quick answers for the moments when the app or the day gets messy.
How to use Cero One
Common questions
What counts as a start?
Any real entry into the task. The point is to make starting repeatable, not perfect.
What if the start is wrong?
Change it, make it smaller, or change today’s focus. The app should help you start, not trap you in the wrong start.
What if the day falls apart?
That is expected. A way back is part of progress here, not a failure state.
Crisis support
Cero One is not emergency support and is not monitored for crisis response. If you may harm yourself or someone else, or if there is immediate danger, call emergency services. In the U.S., call or text 988 for crisis support.
Account pause review
If task tools were paused after high-risk language and you believe it was a mistake, email support from the address tied to your account. Task tools stay paused until Cero One reviews and clears the app-level safety pause.
Support email is not monitored for emergency response. If there is immediate danger, use emergency services or 988 in the U.S. instead of waiting for support.
Repeated pauses or misuse may require additional review before access is restored.
For paid accounts, unresolved pauses should be reviewed for billing follow-up so future renewal is not left running indefinitely while core task tools remain unavailable.
Contact support
If something breaks or the app makes starting harder, email us and include what you were trying to do.
Email ops@getceroone.comSend feedback
If something feels confusing, heavy, or harder than it should be, send feedback. Those moments are exactly what we need to improve.
Send feedbackYou can also review what the app is for, how data is handled, how deletion works, and the terms.